Report a vehicle claim
Report a vehicle claim

Academy Assist - Your Full Accident Claims Service Telephone: 0333 3600 860

This is the award nominated vehicle claims management service, which is compulsory, at a cost of £30.00 as we believe it is an essential service to our clients to protect your interests and provide you with a high level of service 24 hours a day, 365 days a year.

If you need to make a claim it means you’ve experienced a traumatic event and we understand how stressful that can be. The last thing you need is an inefficient claims service that prolongs the process of reaching a fair settlement. Academy Assist takes care of every aspect of your claim for you, from the initial reporting right through to final settlement. That means we do all the liaison work with insurers, engineers, repairers etc. to make sure your claims is settled quickly. If the accident was not your fault we can help you even further. Academy Assist also includes:

Replacement Vehicle Service

Academy Assist has access to a UK wide network of over 35,000 vehicles that include private cars, commercial vehicles, taxis and motorcycles. Our vehicles can be delivered to your home or collected from over 300 depots across the UK

Vehicle Repairs

Once an assessment of your claim has been made repairs to your vehicle can be authorised to your chosen repairer. When we authorise repairs you don’t have to pay any excess that might be due under your policy as we will claim it directly from the other party.

Litigation Service

If legal proceedings are necessary in achieving the right settlement for you Academy Assist will instruct a qualified solicitor to deal with your claim at no cost to you.

Your insurance policy is only as good as the claim service you receive. Academy Assist makes sure you get the right help at the time you need it most.

If you’re involved in an accident:

  • Keep calm - do not admit liability
  • Call 999 if emergency services are needed
  • Exchange names, addresses and insurance details
  • Note down everything you can - all witnesses, vehicles, locations, damage and accident circumstances
  • Note down the make, model, colour and registration of every vehicle involved
  • Draw a sketch of the scene and take photos if possible

Contact Academy Assist on 0333 3600 860

Vehicle Glass Replacement or Repair

National Mobile Windscreens has formal direct billing facilities with nearly every Insurance Company.

Subject to the terms of the policy, most Policyholders need only pay the excess applicable to their policy; all other costs are billed directly to your insurer.

Your Certificate of Insurance needs to be available for inspection by our engineer before the vehicle glass can be replaced. Please note that generally cover notes are not acceptable for Direct Billing arrangements.

Policyholders who are VAT registered will be required to pay VAT on the total invoice value.

If you require a replacement windscreen or any other glass on your vehicle, please contact our Call Centre with details of your motor insurance policy and they will be pleased to advise you.

Call us FREE on 0800 975 0505

Our service is available 24 hours a day

National Mobile Windscreens